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Returns and Limited Warranty Policies

RETURNS AND EXCHANGES 

Due to the potency, clinical nature of our formulations, and our commitment to product integrity and safety, all sales are final. We do not offer returns, refunds, or exchanges at this time for our skincare products.

If your order arrives damaged or if you experience any issues with your purchase, please contact our customer care team at [email protected] within 7 days of delivery. We’re here to help and will work with you to make it right.

Super Anti-Aging CRYSTAL LED Face Mask: Please note that the Super Anti-Aging CRYSTAL LED Face Mask is non-returnable nor refundable. We do, however, provide a 1 (one) year warranty for the Super Anti-Aging CRYSTAL LED Face Mask outlined below

Super Anti-Aging CRYSTAL LED Face Mask Warranty

Hollywood Glow Girl Enterprises, LLC D/B/A Angela Caglia Skincare (“Angela Caglia Skincare”) warrants its Super Anti-Aging LED Face Mask (each a “Product”) to be free from defects which would result in Product failure for a period of one (1) year from the date of purchase (the “Limited Warranty”). During the warranty period, Angela Caglia Skincare will, at its discretion, repair or replace the defective part or Product or refund the Product’s original purchase price.  The Limited Warranty does not cover cosmetic deterioration caused by normal wear and tear or damage caused by accident, misuse, or neglect.  The Limited Warranty is valid for the original purchaser of the Product and cannot be transferred. For California residents, a failure to register does NOT diminish your warranty rights. If you have a problem with or question about your Product, please contact our Customer Service Team at [email protected] so we can troubleshoot or respond to your concerns.  

The Limited Warranty will be honored under the following circumstances:

  1. If the Product was purchased directly from an authorized retailer.
  2. Purchase date is within the warranty period.
  3. Purchases are made in the United States and Canada.
  4. The Product has been employed for personal use only.
  5. The Product has been operated based on the user manual instructions.
  6. The Product has been confirmed defective after troubleshooting with the Angela Caglia Skincare Customer Service Team.
  7. A proof of purchase has been presented upon making a claim under the Limited Warranty.

The Limited Warranty will be voided if:

  1. The Product has been physically damaged, misused, or mishandled.
  2. The Product has been operated in a manner inconsistent with the user manual instructions.
  3. Any manipulation or unauthorized technical changes have been made or attempted to the Product.
  4. The Product has been used outside of North America’s voltage capacity outlets.
  5. Except for the Limited Warranty, Angela Caglia Skincare makes no warranty whatsoever, including, without limitation, any warranty of merchantability or fitness for a particular purpose, whether express or implied, by law, course of dealing, course of performance, usage of trade or otherwise.